Frequently asked Questions
How long does it take to return my order?
You have the right to return your order within 14 days from the date you receive it. For the return process, the product must be in its original packaging and unused condition. For the return procedure and details, please review our return policy or contact our customer service.
What can I do if my order arrives broken & damaged?
If your order is delivered broken or damaged, please contact us immediately. Our customer service is here to solve your problem and assist you. We may have options to replace, refund or repair your order. We will do our best to provide you with the most suitable solution.
I returned my order, when will I receive the refund?
The refund amount will be reflected on your card on which you placed the order within 15 business days after we receive the refund.
Who pays the return fee?
The return fee is usually the responsibility of the customer. However, if the product is defective or faulty, or if the wrong product is sent by the seller, the costs incurred in the return process are usually covered by the seller. For detailed information, you can review our return policy or get support from our customer service.
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